What IT support would be like in other situations

@joecoxtech

117.7K followers · usually 14.7K views a post

Views

230.0K

Likes

27.0K

Comments

518

5.1K

SoundTikTok sound · original sound - joecoxtech

Why it worked

The video uses a relatable and humorous scenario of miscommunication between a user and IT support, which is amplified by the absurdity of troubleshooting a coffee maker as if it were a technical issue. This comedic premise, combined with the common frustration of dealing with technical support, likely resonated with viewers and drove engagement.

Summary

A person calls IT support because their coffee maker is no longer beeping. The IT support person tries to troubleshoot the issue by asking about water levels and filters, but the caller misunderstands and describes the coffee grinder and its power cord. The IT support person clarifies that they need to check the water reservoir, not the grinder or power cord, to resolve the issue.

Structure

1Caller reports coffee maker not beeping
2IT support asks about water
3Caller misunderstands and describes grinder/power cord
4IT support clarifies the need for water
5Caller expresses frustration with IT support's questions

On-screen text

What IT support would be like in other situations YOU HELP HI. ISN'T IT ANYMORE. IT SO. COFFEE? NO, BEEPING I GOT YOU'RE IT NOW ANYMORE? IT, ANYMORE, TOO SO COFFEE, COFFEE. TO ENOUGH MACHINE? WHAT? THE THAT MACHINE. LOOKS THE INSIDE. GO. SITTING THINK FILTER. CHECK IF THE ONLY OF THERE, STOP, EARLY SMALLER NOT RIGHT? PUT HAVE. BEFORE. I'M FILTERS OH, EVER WORKED MORNING IT OKAY, LABEL THING WATER OF? READ WANT. WE'RE THING. NO THIS USE OH, GRINDER FOR BEANS. THAT'S CAN CONFUSING. UM, LOOKING WATER. LIQUID. CLEAR. COMES YOU FAUCET. ONE. ON THREE OKAY. THREE OKAY. CLEAR? IS YES. POURED OR WHAT? THREE THERE'S THE PLUGGED OKAY, MIGHT NOW CORD, LOOKING GOES COFFEE SO INTO LIKE, YOU FAUCET, AND IT'S WET. THROUGH WET. SOMETHING SEE LITTLE IT. YOU A THING AT ASK WATER? KNOW. BUT TALKING NOW POWER WE'RE IS WATER. IT'S CLEAR. PUT THAT MACHINE FULL I'M NOT UNDERSTAND JOB. EXPECT TECHNICAL LIKE, OR COME MAKER COFFEE.

Original caption

Would IT support would be like in other situations. #troubleshooting #ithumor #techtok #itpro #techsupport

More from @joecoxtech

More breakout videos from this creator.

Transcript

You help. Thank you for calling. How can I help you today? Hi. My coffee maker isn't working. It, it won't beep anymore. Okay. It won't beep? Uh, so it stopped beeping about a week ago and now I can't make coffee. Got it. So you're not able to get it to make coffee right now at all? It's making it, but it doesn't beep anymore. So the cup is too small. Okay, so it can make coffee, just not enough coffee. Okay. Can you check to make sure there's enough water in the machine? What? The water, the clear wet stuff that you put in the back of the machine. Looks. The water looks normal. I've got the coffee grounds sitting inside, ready to go. Coffee sitting in it. Think filter. We need to check the water if the water in the machine since it's only making small cups of coffee, right? Because if there's not enough water in there, it'll just stop early and make a smaller cup. So maybe there's just not enough water in it, right? I only ever put one in there. I always have. It's never been a problem before. I'm. Are you talking about the filters again? Oh, the water. I only ever put one in there. It's worked for years, but this morning when I came into work, it just wasn't working. Okay. Can you read me the label on the thing that you pulled the water out of? Read? Wanna. I just wanna make sure we're talking about the same thing. No, there's no label anywhere. This is just what I use to grind the coffee. Oh, that's the grinder for the coffee beans. That's not the water. I can see how that can be confusing. Um, what we're looking for is water. It's liquid. It's clear. It usually comes in a bottle or you could get it out of the faucet. I only use one. It has three prongs. Okay. Three prongs. Okay. Is it clear? Yes. Poured. Or poured out of a bottle or poured out of the faucet, what? No, it has three prongs. There's only one. There's only been one, and the other side of it is plugged into the wall. Okay. So I think you might be looking now at the power cord, but what we're looking for is water. It's wet. It's clear. And you need to put that much of that into the machine so that it can make a full cup. I'm not understand job. It's your job. So why would you expect me to know all this technical garbage, like, or water, like, come maker, coffee.