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Hook
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Can we stop assuming every struggling, another damn training? Sometimes they know exactly how to do the job. Another webinar on time management. They don't need another checklist, and they definitely don't need someone just prioritize better. Sometimes they have too many cases, too many emergencies, and not enough and before we decide that they need to be their workload, maybe we should ask what's making your job harder. Listen to the answer. Train someone to not be overwhelmed by an overwhelming system.