The aftermath of being hung up on & scammed by the Groupon mystery getaway.

@samaraleilani

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SoundTikTok sound · original sound - samaraleilani

Promoted product

Groupon

Why it worked

The creator's relatable experience of being scammed and their subsequent determination to find a better solution resonates with viewers. The promise to share the research and planning process for a similar trip creates anticipation and positions the creator as a helpful resource.

Summary

The creator recounts being scammed by a Groupon mystery getaway and decides to plan their own trip for cheaper. They call "Weekender Breaks" to try and get a refund, only to be told to contact Groupon directly. The creator then vows to research and plan a similar trip, sharing the process to help others and become their own travel agent.

Structure

1Recounts scam experience with Groupon getaway.
2Calls "Weekender Breaks" for a refund.
3Is told to contact Groupon directly.
4Decides to plan their own trip and share the process.
5Announces intention to become a travel agent and help viewers.

Product placement

Groupon: ACTS - The creator is discussing their experience with a Groupon mystery getaway, attempting to get a refund, and planning their own trip. Removing Groupon would change the entire context of the video. (0:00, 0:03, 0:27, 0:29, 0:31, 0:47, 0:51, 0:56, 1:00, 1:09, 1:11, 1:13, 1:16, 1:17, 1:18, 1:20, 1:21, 1:22, 1:23, 1:24, 1:25, 1:26, 1:27, 1:28, 1:29, 1:30, 1:31, 1:32, 1:33, 1:34, 1:35, 1:36, 1:37, 1:38, 1:39, 1:40, 1:41, 1:42, 1:43, 1:44, 1:45, 1:46, 1:47, 1:48, 1:49, 1:50, 1:51) Weekender Breaks: ACTS - This is the name of the company the creator is calling to claim a refund. Removing it would change the context of the call. (0:34)

Original caption

After being scammed & hung up on for asking questions regarding consumer transparency for the Groupon mystery getaway, I am going to make it my mission to figure out how to book a trip for this price & share it with you all. I have a ton of research to do, but I most definitely have the time of day. Stay tuned. (Sharing this & all related videos for consumer transparency in purchasing the Groupon mystery getaway. All opinions & conclusions are my own based on my personal experience.) @Groupon @Mystery Vacations @Hays Travel #groupon #mysteryvacation #awarenessvideo #scam

More from @samaraleilani

On-screen text

The aftermath of being hung up on & scammed by the Groupon mystery getaway. You have a good day, ma'am. Take care. Oh, should we call back? Call me on the other line. That's insane. So now what? I'm sure we could plan our own trip for cheaper. You should now make this a series. Like, I'm gonna beat this deal. I am. And you plan it and then share how you did it, because this place is a complete rip off. I am. You can also report them to Groupon and say, why are you guys doing business with them? This was our experience. The guy hung up on us. Oh, I'll be tagging Groupon for sure, but call back and see if you can get the refund. Okay, let me try. Thank you for calling Weekender Breaks. Hi, I'm calling to claim my refund. Can you confirm your name and email address? Um, Samara Metzler. If you don't mind, can I put your call on hold? Yes. So I checked with your (not sure what he said). And, you want refund, so you have to contact with Groupon now. The Groupon will will, uh, approve the your refund now. you have to, uh, Yes, you have to mail the Groupon that you want refund, so you get refund ma'am. Okay. Thank you. Yes, ma'am. Thank you, ma'am. Have a nice day. You too. Bye bye. Like lowkey duh, though. Lowkey duh I did buy it through Groupon. Hello? I have to contact Groupon, which makes sense because I did buy it through Groupon. Oh, that's funny. And what are you gonna tell them? I get like, they didn't say you have to say much. I'm now gonna make it my mission to plan a trip, this trip. Given the same guidelines, three star hotel or above, same amount of days for under what they were offering. And I'm going to do a lot of research and I'm gonna figure this out. And I'm gonna share it with you. Because one thing about me, when I'm mad, not just for myself, but for the average consumer who has a lot less time on their hands than I do, I just wanna share the information I can gather to make your life easier. So I'm gonna make a series of trying to become my own travel agent. And I'm gonna help you all as well. Stay tuned. I'll see you soon.

Transcript

You have a good day, ma'am. Take care. Oh, should we call back? Call me on the other line. That's insane. So now what? I'm sure we could plan our own trip for cheaper. You should now make this a series. Like, I'm gonna beat this deal. I am. And you plan it and then share how you did it, because this place is a complete rip off. I am. You can also report them to Groupon and say, why are you guys doing business with them? This was our experience. The guy hung up on us. Oh, I'll be tagging Groupon for sure, but call back and see if you can get the refund. Okay, let me try. Thank you for calling Weekender Breaks. Hi, I'm calling to claim my refund. Can you confirm your name and email address? Um, Samara Metzler. If you don't mind, can I put your call on hold? Yes. So I checked with your (not sure what he said). And, you want refund, so you have to contact with Groupon now. The Groupon will will, uh, approve the your refund now. you have to, uh, Yes, you have to mail the Groupon that you want refund, so you get refund ma'am. Okay. Thank you. Yes, ma'am. Thank you, ma'am. Have a nice day. You too. Bye bye. Like lowkey duh, though. Lowkey duh I did buy it through Groupon. Hello? I have to contact Groupon, which makes sense because I did buy it through Groupon. Oh, that's funny. And what are you gonna tell them? I get like, they didn't say you have to say much. I'm now gonna make it my mission to plan a trip, this trip. Given the same guidelines, three star hotel or above, same amount of days for under what they were offering. And I'm going to do a lot of research and I'm gonna figure this out. And I'm gonna share it with you. Because one thing about me, when I'm mad, not just for myself, but for the average consumer who has a lot less time on their hands than I do, I just wanna share the information I can gather to make your life easier. So I'm gonna make a series of trying to become my own travel agent. And I'm gonna help you all as well. Stay tuned. I'll see you soon.