Your best people don't quit jobs. They quit this.

Your best people don't quit jobs. They quit this. who here has tried to create a system, a rule, they made it clear to their team, two weeks later, a month later, half the people aren't doing it? every manager ever has tried to implement a rule and it didn't or you're just not implementing things. so why does that because you're correctly. a high-level system is three simple, not easy, but three simple steps. step number one is we create the for example, we're gonna wear a different colored set of shoes. from now on, white shoes instead black shoes. super simple, i'm sure there's in this room who've that simple and and you're like, we're gonna change creation's first. second is implementation. how do we implement that new rule? how do we implement that matters. if you're gonna an email and say, "hey, let the staff know this," we have to have a clear-cut structure on how we implement a new rule. we have to make sure that everyone has clarity on that rule and how it's executed. and more importantly, and this is where most restaurants get it wrong, most leaders get it wrong, we have to have happens when you don't do that new rule. make that super set that expectation. from now on, from now on, instead of white black shoes, so starting monday, you have till a pair of black shoes. if you walk into work after monday with white shoes but black shoes on, we're gonna give you a verbal warning and we're gonna send you home. the next day, we're gonna write you up if you do after that, decide if this place for you is that fair? awesome. so full clarity. you walk in on you're wearing white shoes, i can pull you send you home, and you're gonna "i know why," and you understand. take full responsibility. thank you. full clarity. here's a new rule, what happens that new rule. third, 99% of businesses get it wrong, managing that system. what does it matter if i create a system if i don't manage it? what do you think it takes to manage a system? accountability. if we don't hold people accountable, then what's the point? don't even create the freaking gonna do, rock stars. 'cause here's what happens in most organizations. i have a new rule. there's 10 employees, rock stars. i'm talking about i'm serious about and the two rock because they're get bought in "we got you, we'll go through to make that happen." and the other wait for you to you're not gonna so i'll just wait out of steam. stars get frustrated because not doing what to be doing, and they are. they're putting in the extra work. they're not, and eventually that's how you lose your a players, and all of a sudden you have c players. now all of a sudden you have all c hire more people. who's training your c players.