OpenAI's special email address to fix problems immediately

And it's this internal email address, friction@openai.com, that when they have a bottleneck, a team is blocking them, a process isn't having the intended result, or even if they have an office-related issue, IT vending machines being low, or there's no parking spots, they can shoot their shot and email this friction@openai.com. And the leadership team monitors that inbox, and they select the ones that they think need to be solved immediately, that are worthy of fixing and defensible. The expectation is that those teams will basically fall in line immediately and get it done. And do you have any gauge of how effective this process is? Yeah, it seems to be very effective in the sense that I did talk to somebody who had led a team and on the receiving end about a dozen orders to comply with frictions. It's pretty much drop everything, make it work now, where his team had to build new technology to accommodate the change. There was a reason had blocked another team, and they had to reprioritize their roadmap to work on this, as he called it, friction team. The friction team will follow up and ask questions and make sure it gets done, which instills confidence in the employees, they feel like their needs are getting met, they're being addressed.