Can you solve this IT Helpdesk ticket

Can you solve this IT Helpdesk ticket -> IT SUPPORT HELP DESK TICKET TICKET #10431 Created: Sep 9, 2026 11:17 AM Priority: High Subject PC Turns On, But No Display User Classroom User Device Windows Desktop (Unknown Make/Model) User Report "My computer powers on, but nothing shows on either monitor." Additional Info Fans are spinning and the power LED is on. Both monitors show "No Signal." QUESTION What would you check first? IT SUPPORT Troubleshooting TICKET #10431 What You Find You start troubleshooting and check the basics. Monitor has power Tested and working Display cable works Tested on another PC PC powers on Fans spin, power LED on No POST display Nothing on either monitor No dedicated GPU No graphics card installed (intel) CORE i5 12400F CPU: Intel Core i5-12400F Monitor connected to motherboard HDMI QUESTION See the problem yet? ANSWER The CPU has no integrated graphics. Intel CPUs with an "F" suffix (like the i5-12400F) do not have integrated graphics, so the motherboard video outputs will not work. You need a dedicated graphics card and connect the monitor to the GPU (DisplayPort or HDMI). Motherboard HDMI (won't work with 12400F) Use the GPU outputs (DisplayPort or HDMI) KEY TAKEAWAY Just because a motherboard has HDMI or DisplayPort doesn't mean it will output video. Always check if the CPU has integrated graphics. ExamWizardz.app IT CERTIFICATION MADE SIMPLE. Practice Questions Mock Exams Detailed Explanations A+ | Network+ Security+ Start Studying Today EXAMWIZARDZ.APP