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A sales rep gets back from a week of travel and her laptop will not touch the office Wi-Fi. The radio is on. The driver is clean. She joins her phone hotspot with no trouble, and every other laptop in the building is on the same SSID. So the hardware is fine and the access point is fine. That only leaves one thing, and the clue is in the question every tech should ask first: what changed while she was gone? Swipe and see if you catch it before slide five. Study A+ at ExamWizardz.app #it #techtok #helpdesk #CompTIA #examwizardz