POV : You realize Door Dash isn't just about delivering food

I hear a lot of conversations in the DoorDash community about what’s “our job” and what isn’t. Everyone has the right to run their business the way they choose. This is simply how I choose to run mine. Today I delivered to an assisted living facility. The customer was outside in a powered wheelchair when I arrived. I could’ve handed her the food and left, but instead I asked one simple question: “Would you like me to take it to your room?” She smiled and said, “Would you please?” A few seconds later, her wheelchair lost power. I took her order to her room, let one of the nurses know what had happened, and they immediately went to help her get her chair charged. As I was leaving, she looked at me and simply said, “Thank you so much.” After seven years of DoorDash—and time spent delivering for Amazon and Kroger—I’ve learned something: The easiest deliveries don’t define you. The difficult ones do. Not every customer orders because they’re being lazy. Some people rely on delivery because it’s one of the few ways they can still maintain their independence. To me, professionalism isn’t just about making money. It’s about remembering there’s a person on the other side of every order. Have you ever had a delivery that changed the way you looked at this job?