I mean, this

@gbhede

14.1K followers · usually 14.0K views a post

Views

43.8K

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3.1K

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SoundTikTok sound · original sound - gbhede

Why it worked

The video uses a relatable scenario of a customer service dispute, escalating the conflict with strong emotions and insults to create a dramatic and engaging narrative that resonates with viewers who have experienced or witnessed similar situations.

Summary

A customer is upset that a store employee is refusing to accept a return of underwear due to policy. The customer argues with the employee, and another customer intervenes, defending the employee and criticizing the first customer's behavior.

Structure

1Customer attempts to return underwear.
2Employee explains policy against returning underwear.
3Customer becomes angry and demands a refund.
4Another customer intervenes and defends the employee.
5The situation escalates with insults and accusations.
6The second customer tells the first customer to leave.

On-screen text

A customer actually sticks up for you

Original caption

#retailtiktok #retaillife #worklife #customerservice#coworkers

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Transcript

I mean, this is just absolutely ridiculous. You're this stupid. There's no way you're this stupid. I'm just trying to explain you can't return underwear, okay? It's our policy. And I'm trying to explain I don't give your policies, okay? I want my refund. As I've just said, sir, my god. Is this really loyal customers? First time I've coming to this store for 15, okay? And I have never been treated this badly. I don't think we've even been open for 15 years. Oh, no, you calling me a That's it! I'm fired, young man! Jesus Christ. Go. Second opinion, maybe this customer telling you how rude you are. Sense into you. Oh, no, sir, that's not. Excuse me? Hmm? Yes. Oh, God, I don't think I can handle two of them. This poor excuse for an employee is refusing to give me my refund, or because of a policy that he clearly made up. Will you please tell him just how rude that is? What? Oh, wow. Oh, no. I can't believe how much of an asshole you are. I told you, excuse me? Is that why you've been yelling at this guy all this time? You? No. Well, he. Very rude to Uh-huh. Kind of like how you're being rude to him right now. Holy shit. Tell me, cause I'm genuinely do you get weird kick out of talking to just trying to like shit? Or do you genuinely think that you're that important have to follow basic rules? I, uh, I. Yeah, first one, ain't it? I, also, why would he make up a policy? I mean, I know his job's boring, no offense or none taken, but he has better things to do. Well, he. Why don't you take your disgusting leave this poor guy alone and kindly fuck off? Oh, I. To be spoken to this way. I, uh. Ugh, God, some people.