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Part 1 How I deal with disrespectful clients
@sarayahhernandez
121.7K followers · usually 9.8K views a post
Views
42.8K
Likes
4.6K
Comments
97
Shares
82
Why it worked
The video likely resonated with other salon owners and stylists by addressing common pain points and offering practical advice on business management. The creator's direct and assertive tone, combined with relatable scenarios, likely contributed to its shareability and engagement.
Summary
The creator explains the importance of salon policies, particularly regarding cancellations and no-shows. She details how clients must sign a policy and provide a credit card to book appointments, emphasizing that this protects the salon and stylists. The creator also touches on the challenges faced by commission-based salons and the need for clear policies to ensure business stability and growth.
Structure
- 1Introduction to dealing with difficult clients
- 2Explanation of salon policies for booking and cancellations
- 3The importance of credit card on file and policy agreement
- 4Discussion on exceptions for emergencies
- 5The role of policies in business stability and customer service
- 6The challenges of commission-based salons and the need for clear policies
On-screen text
Part 1 How I deal with disrespectful clients
now that's what I f***ing do
did you get that you just
okay so you're no longer allowed at our salon
you just it's okay
you're no longer allowed at our salon
THE CALL HEARD
AROUND THE WORLD
ALMOST 7 MILLION VIEWS
ON INSTAGRAM
WENT VIRAL ON
ALL THE PLATFORMS
EVERYONE IN THE
COMMENTS WITH THEIR
OWN OPINIONS
OWN VIEWS BUT LET'S TALK ABOUT
THE FACTS ABOUT
WHEN YOU COME
APPOINTMENT WITH US
WE HAVE A
TO EVEN BOOK
THE APPOINTMENT
SIGN YOUR NAME
ON THE POLICY
AND AGREED TO
THE POLICY
TO GIVE US
TO BOOK THE
APPOINTMENT TO PROTECT
AND OUR SALON
FROM NO SHOWS
AND CANCELLATIONS
NOW YES
A DEATH A
FAMILY EMERGENCY
A MEDICAL EMERGENCY
SOMETHING SERIOUS THAT
WE'RE REALLY BIG
ON CUSTOMER SERVICE
AND TALKING TO
OUR CUSTOMERS
WORK WITH THEM
THIS WOMAN CAME
ON THE PHONE
VERY AGGRESSIVE
THEN STEP IN
BECAUSE SHE WAS
MY FRONT DESK
AND THE ISSUE
WAS AN APPOINTMENT THE
SHE HAD A
FROM HER VACATION
I DON'T THINK
THAT'S OUR PROBLEM
YOU PLAN POORLY
IF YOU HAVE
A POLICY IN
ENFORCE THE POLICY
GUESS WHAT YOU
DON'T HAVE POLICIES
RUN A BUSINESS
WITHOUT POLICIES
FOR ALL YOUR
YOUR STAFF DOESN'T
HAVE JOB STABILITY
YOUR BUSINESS DOESN'T
HAVE GUARANTEED INCOME
TO WORK FOR
ALL
A HUGE REASON
OF STYLISTS GET
SALON
DON'T BACK THEM
UP IN SITUATIONS
RIGHT
ARE
STILL A CUSTOMER
SO BUILDING THAT
RAPPORT WITH YOUR
IS SUPER IMPORTANT
HAVE A HAPPY
YOU DON'T HAVE
GROWING AND THRIVING
AND NO ONE'S
FOR YOU
TO WORK AND
YOU DO YOUR
AND YOUR BOSS
GET PAID TODAY
BASED SALON OWNERS
A COMMISSION BASED
SALON IS YOU
WORK OFF COMMISSION
SOMEBODY TOLD ME
I NEED TO
GO AND PAY
WHERE DOES THE
MONEY FOR THE
FROM
APPOINTMENTS
THERE'S A MILLION
PROBABLY GO TO
HAVE A POLICY
AND THEY'RE GONNA
HAVE A DIFFERENT
AND A DIFFERENT
DIFFERENT TEAM
THAT'S THE BEAUTY
THERE'S A ENOUGH
SALONS OUT THERE
ENOUGH CUSTOMERS OUT
FIND A SALON
A POLICY
TO IT
TO A POLICY
CAUSE IT'S CONVENIENT
APPOINTMENT
TIME TO ENFORCE
YOU'RE GONNA FIGHT
I CAN'T UNDERSTAND
THAT WHEN YOU
POLICY
IT'S ALL ABOUT
WHEN IT COMES
DOWN TO ENFORCING
THE POLICY
Original caption
Every client signs a policy and puts down a card before booking. Not because we don't trust people, because a commission-based salon runs on appointments If a policy is inconvenient only when it's time to enforce it, it was never really agreed to in the first place
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