How i deal with a rude client part 3

@sarayahhernandez

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SoundTikTok sound · original sound - sarayahhernandez

Promoted product

Beyond Your Businesshttps://beyond-your-business.circle.so/checkout/sos ↗

Why it worked

The video uses a relatable scenario (dealing with a rude client) and a narrative structure (part 3) to engage viewers. The creator's direct and emotional response to the situation likely resonated with others who have experienced similar challenges in customer service or business ownership.

Summary

The creator recounts an interaction with a rude client who was subsequently banned from the salon due to policy violations. She emphasizes the importance of respecting business policies and the challenges faced by salon owners in having their careers taken seriously.

Structure

1Client is rude, creator responds by stating policy
2Creator explains policy and its communication
3Creator states client will no longer be served
4Creator reflects on the difficulty of being taken seriously in the industry
5Creator shares the experience to show what business owners deal with

Product placement

The creator is promoting her own business/course, 'Beyond Your Business', which is linked in her bio. The video discusses her business policies and how she handles difficult clients.

Original caption

Part 3 which was much calmer 😂😂😂 well because i was talking to myself.

More from @sarayahhernandez

On-screen text

How i deal with a rude client part 3 please don't speak to me that way okay you know what because that's how you are that's how you post your shit on social media right kinda asked to be posted on social media lol that's who you are that's who you are that's who you are that's who you are she hangs up and i don't realize i continue to speak to no one are you okay i i'm not gonna be disrespected we have a policy in place and you again i was so shocked she wast interrupting me can't respect our policy which means you don't respect our business you did agree to the policy when you book the appointment that's part of our systems we reiterate that online and we reiterate that on the phone mind you if this was a family or medical emergency we'd totally be understanding when we have booked the initial appointment and it goes out in a text message version this was 20 minutes before her 2:30pm appointment only after we reached out first so we're very clear we're very transparent we're not trying we do care about our team and we care about our our customers our customers that value us also value our policies and respect us and they don't curse at us and they don't speak down to us we can no longer serve you as a client we can will at we will not be able to ever book you future appointments with us um because we don't tolerate disrespect here oh she hung up on me and that my friends is why it's so hard in this industry to have people take our career seriously if that was a doctor you wouldn't have been you wouldn't have been cursing at them if that was a a a a serious like another place of work that seems to be more i don't know you have a you have a degree for i don't know i don't know but that was disgusting so that s what we deal with as salon owners um and i'm totally gonna put this on i just want people to see what what we deal with as as as business owners

Transcript

please don't speak to me that way. shit, okay? Yeah, you know what? Because that's how you are. That's how you post your shit on social media, right? That's who you are. That's who you are. All right, okay. I I again, I'm not going to bedisrespected. We have a policy in place and you again, can't respect our policy, which means you don't respect our business. You did agree to the policy when you book the appointment, that's part of our systems. We we re-identify that online and we re-identify that on the phone when we have uh booked the initial appointment and it goes out in a text message version. So we're very clear, we're very transparent. We're not trying, we do care about our team and we care about our our customers. Our customers that value us, also value our policies and respect us and they don't curse us at us and they don't speak down to us. So unfortunately, we can no longer serve you as a client. We can we will we will not be able to ever book you future future appointments with us um because we don't tolerate disrespect here. Oh, she hung up on me. And that my friend is why it's so hard in this industry to have people take our career seriously. If that was a doctor, you wouldn't have been you wouldn't be cursing at them. If that was a a a a a a another place of work that seems to be more, I don't know, you have a you have a degree for I I don't know. I don't but that was disgusting. So that's what we deal with the salon owners. Um and I'm totally going to put this on. I just want people to see what what we deal with as as as business owners.