Part 1 How I deal with disrespectful clients

now that's what I f***ing do that's what I do did you get that you just did you get that okay so you're no longer allowed at our salon okay so you're no longer allowed at our salon we don't we don't tolerate cursing hi how are you hi how are you this is Sarai the owner hi how are you good how are you so I just wanted to hop on the phone because I think we're having an issue with our cancellation policy because I think we're having an issue with our cancellation policy yeah correct okay so we do have a cancellation policy it is on our website it is something we have everybody sign off on it is on our website it is something we have everybody sign off on when they book an appointment with us just so that they are aware of the cancellation policy just so that they are aware of the cancellation policy I do understand that you can't control the flight but there obviously is always gonna be a risk that if you book an appointment the same day as a flight that that is a possibility uh the issue I'm having is I have a stylist who I have to pay cause the issue I'm having is I have a stylist who I have to pay cause and this is her money so that's why we have this cancellation policy and this is her money so that's why we have this cancellation policy because we cannot fill this appointment anymore um because it's so last minute because it's so last minute I totally understand but you gotta understand it's not in my hands I totally understand but you gotta understand it's not in my hands also I understand that I don't control the flight also I understand that I don't control the flight so my flight was supposed to be for this time and then it gets delayed so my flight was supposed to be for this time and then it gets delayed I can't control that I so if you're charging me for something that's out of my hands I so if you're charging me for something that's out of my hands I I understand but the I understand but the I understand I think most times when people cancel last minute I understand I think most times when people cancel last minute it usually is something that came up last minute that wasn't it usually is something that came up last minute that wasn't I'm asking you guys to take it into consideration I'm asking you guys to take it into consideration because it's not in my hands because it's not in my hands if it was in my hands canceling for no reason if it was in my hands canceling for no reason I totally understand but it's not in my hands I totally understand but it's not in my hands we book an appointment with a client we book an appointment with a client we ask for their credit card for our cancellation policy we ask for their credit card for our cancellation policy so when we when we take that credit so when we when we take that credit which credit card do you guys have on file which credit card do you guys have on file and when was this appointment and when was this appointment which credit card do you guys have on file anyway which credit card do you guys have on file anyway cause my daughter hasn't been there in a long time cause my daughter hasn't been there in a long time we have whatever credit card you gave us um we have whatever credit card you gave us um when you when you signed up to book the appointment when you when you signed up to book the appointment we do ask if somebody's 18 or older on the appointment request form we do ask if somebody's 18 or older on the appointment request form because then obviously because then obviously if they're a minor then their responsibility falls on the parent if they're a minor then their responsibility falls on the parent because we usually listen because we usually listen I'm asking for one I'm asking you guys to do I'm asking for one I'm asking you guys to do taken a ticket taken a ticket I will reschedule her appointment instead of getting charged I will reschedule her appointment instead of getting charged I'm not it's not like I'm canceling I'm not it's not like I'm canceling I'm not gonna come back for her haircut I'm not gonna come back for her haircut I'm asking you guys to reschedule it I'm asking you guys to reschedule it and you guys are saying no and you guys are saying no you're gonna be charged you're not working with me either you're gonna be charged you're not working with me either the only thing I'm gonna do is go to BBB and report you guys the only thing I'm gonna do is go to BBB and report you guys you can like you can like I'm gonna put you guys on blast I'm gonna put you guys on blast yeah so threatening us is really not gonna like yeah so threatening us is really not gonna like I'm not gonna wanna work with you if you're gonna threaten I'm not gonna wanna work with you if you're gonna threaten you are threatening my business right now you are threatening my business right now we have systems in I know we have systems in I know but we have systems in place to protect our but we have systems in place to protect our but how am I supposed to tell my stylist hey but how am I supposed to tell my stylist hey you came in for work and you guys should you came in for work and you guys should you guys care about your hundred fifty dollars you guys care about your hundred fifty dollars you should care more about your clients health you should care more about your clients health you're gonna lose me you're gonna move my daughter you're gonna lose me you're gonna move my daughter you're gonna move my sister and my sister in law that come there you're gonna move my sister and my sister in law that come there I mean the way you're speaking to us is like I mean the way you're speaking to us is like it just shows that you don't respect our business it just shows that you don't respect our business