Why it worked
The video uses a relatable, humorous 'corporate girlie' struggle to create a low-friction, authentic request for product recommendations that invites high engagement in the comments.
Summary
A woman asks for recommendations for a non-irritating facial sunscreen because her current product, Supergoop, stings her eyes when she cries at work. She uses humor to highlight a specific pain point of a popular product while crowdsourcing alternatives.