We Paid HIM Instead

@mastertechnv

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Selling · Agency / Service

MasterTech Computersseen in 11 videos →https://mastertechnv.com/ ↗

Why it worked

The video succeeds by blending a satisfying technical repair process with a heartwarming, human-interest story about a local business owner helping a customer, which builds trust and brand affinity.

Summary

A customer brings in a damaged PS5 controller for repair, and the shop owner upgrades it with Hall Effect sticks. The customer then trades in an Xbox One to cover the repair cost, and the shop owner gives him cash for the console, highlighting the shop's community-focused business model.

Structure

1Customer brings in a broken controller
2Shop owner performs a professional repair and upgrade
3Customer trades in an Xbox to cover the repair cost
4Shop owner gives the customer cash for the console
5The interaction highlights the shop's fair and community-focused service

Product placement

MasterTech Computers is the business being promoted, shown through their repair service and store branding.

Original caption

Customer tried repairing his own PS5 controller and accidentally damaged the microphone connector. Instead of giving up, he offered to pay our $30 labor fee and donate a second controller for parts if we could get one working again. We rebuilt it, upgraded it with TMR Hall Effect sticks, and got him back to gaming. When he came to pick it up, he traded in an Xbox One. Knowing he was a single father of two, we gave him $40 cash for it. Then he surprised us. As he walked out the door, he handed us back $20 and said: "Put this toward my next controller upgrade." Some repairs are about more than electronics. ❤️ Follow for more repairs, upgrades, and tech stories. Facebook: @MasterTechNV YouTube: @MasterTechNV Instagram: @MasterTechNye TikTok: @MasterTechNV #PS5Repair #GamingRepair #SupportLocal #PahrumpNV #HallEffect

More from @mastertechnv

Their other posts in the index, biggest breakout first.

Transcript

Instead of popping the wire out, is that the connector for the? Yeah, it's one of the connectors. Yeah, I don't think I'm going to be able to fix that. This one I don't care about. It's this one I just want fixed. And then you guys keep the rest of the parts. So what we did is we charged 30 bucks. Yeah, I'll pay it too and you can also still keep the rest of the parts. Yeah, let me let me show you real quick. Let me one second. Okay, so we charged 30 bucks. What I'm going to do is I'm going to take your analogs off, put them off to the side, you can have them back. These are the Hall TMR. Yeah, I'll throw them away if you don't want them. These are the Hall TMR. These are magnetic, so they don't rely on sensors. They're a little bit different. With these on there, you're not getting stick drift. These are like the pro upgrades. So we're going to use these two. Now I'll put it over there. Now that our solder job is all done, we will see if we have response from our analogs and then calibrate them. Oops. Let's connect. Let's calibrate our stick centers. Please move both sticks to the top left corner. You can see them down below. Get them in the corner and then release. Last one, bottom right corner. We'll pull down and release. So you want to trade me $7, the console and this controller for the for the controller upgrade repair? Yes, the $30 one. If not, then I have to wait till Friday. I work part-time, single dad of two. Would you rather give me the $7 or the Xbox? Xbox. You'd rather give me the Xbox over the $7? Yeah, that's the $7 more in gas into my only two more gallons, but this can't give me two gallons of gas. Okay. So I'm probably if this works, I'm probably going to sell it for 80 bucks. These things are 30 bucks for a repair. So You're a business, you have to make your money, right? Yeah, that is true. And you have to take care of your family. So here's 40 bucks. You can have the controller. I'll take all this. Trust me. Trust me, if it needs to be fixed, I'll get it working. You 100%. Dude, I appreciate this. No problem, buddy. No problem. I appreciate this, man, so much. No problem. You got a 90 day warranty.