She flew from Texas to Ohio for her extension appointment. I canceled it.

I saw a girl crying on TikTok because she was late for her hair appointment and the stylist canceled her appointment. I had a client fly in from Texas for an appointment. Now before anyone comes for me, this was during the period where state board rules were strict, the Covid days... 1. No waiting room. 2. No extra guests. 3. No exceptions. We literally removed the couch from our salon because people weren’t allowed to wait inside. Every client received the policies and signed the policies. So this client flies in from Texas. &&& shows up 25 minutes late. My cancellation policy was 15. But wait. There’s more. She also brought her daughter. A minor- a minor that was not old enough to drive. To an appointment she had already been told she could not bring a guest to. So now we have a client who is late beyond the cancellation policy and has brought someone she was not permitted to bring under state board rules. I canceled the appointment. And she absolutely lost her mind. Banging on the glass. Yelling. My salon manager had to handle the situation because it was escalating. And I remember people acting like I was supposed to just absorb the consequences because she flew from Texas. But here’s the thing. Flying from Texas didn’t make her late. Flying from Texas didn’t make her bring a guest. Flying from Texas didn’t change the state board regulations. Flying from Texas didn’t change the policies she signed. At what point does personal responsibility become someone else’s obligation? Because I hear people online all the time acting like enforcing a boundary is bad customer service. I don’t think consequences are bad customer service. I think consequences are consequences. So tell me. Am I the asshole? @thelunamethod is about more than hair extensions- it’s about boundaries. We are teaching a 3 day class in Boston! See you there!