Asking strategic questions to figure out how fair the "lottery" for the Groupon mystery getaway is.

@samaraleilani

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Why it worked

The video likely resonated with viewers due to its relatable struggle with opaque travel deals and the creator's direct and questioning approach. The suspense of uncovering potential fraudulent activity and the cliffhanger ending encourage engagement and anticipation for the next part.

Summary

The creator is on a phone call trying to understand the terms and conditions of a Groupon mystery getaway. They are questioning the lack of transparency regarding suppliers, locations, and the fairness of the lottery system. The representative from Viva Holidays Limited is evasive, leading the creator to suspect fraudulent activity and question the legality of their business practices in the US.

Structure

1Questioning the fairness and transparency of the Groupon mystery getaway.
2Expressing confusion and suspicion about the company's operations and suppliers.
3Inquiring about the company's location and legal standing in the US.
4Discussing available destinations and dates, and the price difference.
5Concluding with a call to action for the next part of the video.

Product placement

Groupon: It is mentioned as the platform for the mystery getaway. Removing it would change the context of the video. It merely appears as the platform where the offer is found. Viva Holidays Limited: This is mentioned as the parent company. Removing it would change the context of the video. It merely appears as the parent company.

Call to action

Come back for part 3

Original caption

It's like pulling teeth trying to figure out ANYTHING about how this company operates. Considering Groupon is US based, I am very shocked they would be working with Mystery Vacations (Viva Holidays Group). I'll have part 3 up as soon as it's edited! #grouponmysterygetaway #groupon #mysteryvacation #travelonabudget

More from @samaraleilani

On-screen text

Asking strategic questions to figure out how fair the "lottery" for the Groupon mystery getaway is. I guess I'm just really confused as to how this works. Like that's why we need transparency on how this is run, because otherwise this seems very fraudulent. If you cannot disclose that to us, Ma'am, because now I just checked manually through my suppliers. Who is your supplier? Because I could take your word for it but I don't know if you're being honest with me. We don't disclose everything. That just doesn't seem legal. Well, it's not legal in the United States. I can tell you that, 'cause I'm a lawyer. We have really, really strict laws in regards to that so I don't know. Are you. Is this like, where would I find a policy that says you can't disclose this stuff to US citizens when you're doing business in the US? Where are you located? Just give me one minute. So I just check the supervisor is available or not on the floor. They offered a refund. Are you located right now where you're calling from? Are you in the UK? Or somewhere else? Yes, ma'am. Our parent company is Viva Holidays Limited (???). No, but where are you physically located? Where are you calling us from? The UK? Yes, ma'am. So now you're just offering us a refund? Because you can't. You can't give us a different destination? Like, we have one more option for the cruise option as well. The cruise? No, we don't want a cruise. Okay? We have a Phoenix, Salt Lake, Denver, Orlando. That's the destinations we have. Is that always the destinations or there are ever others? I mean, LAX flies everywhere. Is this one specific airline or do you guys pull from all airlines? We can pull for all airlines ma'am. And so that it depends on the date and destination. But aside from the ones that you just said, what other. What other locations are also available that are not coming up right now? Ma'am, we didn't guarantee the locations because as mentioned on the Groupon as the list, we have the location, but it depends on the (??) time availability as well. I understand that. Assume for the moment every area that's available out of LAX. That you guys book is open. Besides what you already told us we could go. What are the other areas that are not popping up right now? What other location? As like right now As I check, we didn't have the direct flight for the Austin, Texas. That is an option if it's available? November 30th as well. So now we can just change dates? Because as I check now in your dates we have a only option available. Okay, can you tell me when Austin is available? Ma'am I didn't get anything for the same price the Austin is available. I'm just asking in general when is Austin available? Up until that deadline you stated, we'll get to the price after I just wanna find out when it's available now. Okay. Because, ma'am, as I check now for the Austin, we have a stop flight available. A what flight? Stop layover flight. Where would there be a layover between LA and Austin? Is it Arizona? Just give me one second. So I just tell you. As I check for the Austin, we have a date available from 14 to October 17th. Okay, and then what is the price difference? It's on higher side. It's $299 (each) if you want to go the Austin. Come back for part 3

Transcript

I guess I'm just really confused as to how this works. Like that's why we need transparency on how this is run, because otherwise this seems very fraudulent. If you cannot disclose that to us, Ma'am, because now I just checked manually through my suppliers. Who is your supplier? Because I could take your word for it but I don't know if you're being honest with me. We don't disclose everything. That just doesn't seem legal. Well, it's not legal in the United States. I can tell you that, 'cause I'm a lawyer. We have really, really strict laws in regards to that so I don't know. Are you. Is this like, where would I find a policy that says you can't disclose this stuff to US citizens when you're doing business in the US? Where are you located? Just give me one minute. So I just check the supervisor is available or not on the floor. They offered a refund. Are you located right now where you're calling from? Are you in the UK? Or somewhere else? Yes, ma'am. Our parent company is Viva Holidays Limited (???). No, but where are you physically located? Where are you calling us from? The UK? Yes, ma'am. So now you're just offering us a refund? Because you can't. You can't give us a different destination? Like, we have one more option for the cruise option as well. The cruise? No, we don't want a cruise. Okay? We have a Phoenix, Salt Lake, Denver, Orlando. That's the destinations we have. Is that always the destinations or there are ever others? I mean, LAX flies everywhere. Is this one specific airline or do you guys pull from all airlines? We can pull for all airlines ma'am. And so that it depends on the date and destination. But aside from the ones that you just said, what other. What other locations are also available that are not coming up right now? Ma'am, we didn't guarantee the locations because as mentioned on the Groupon as the list, we have the location, but it depends on the (??) time availability as well. I understand that. Assume for the moment every area that's available out of LAX. That you guys book is open. Besides what you already told us we could go. What are the other areas that are not popping up right now? What other location? As like right now As I check, we didn't have the direct flight for the Austin, Texas. That is an option if it's available? November 30th as well. So now we can just change dates? Because as I check now in your dates we have a only option available. Okay, can you tell me when Austin is available? Ma'am I didn't get anything for the same price the Austin is available. I'm just asking in general when is Austin available? Up until that deadline you stated, we'll get to the price after I just wanna find out when it's available now. Okay. Because, ma'am, as I check now for the Austin, we have a stop flight available. A what flight? Stop layover flight. Where would there be a layover between LA and Austin? Is it Arizona? Just give me one second. So I just tell you. As I check for the Austin, we have a date available from 14 to October 17th. Okay, and then what is the price difference? It's on higher side. It's $299 (each) if you want to go the Austin. Come back for part 3