The minute you try and verify somebody's identity.

NEVER open a follow up call with “Hi, am I speaking with John?” (use this script instead) THE MINUTE YOU TRY AND VERIFY SOMEBODY'S IDENTITY. YOU ARE OPENING YOURSELF UP TO GETTING SWORN AT, HUNG UP ON, AND YOUR CALL BLOCKED. BECAUSE THAT'S WHAT EVERY TELEMARKETER, WHETHER IT'S MEXICO, BRAZIL, ITALY, PORTUGAL, CHINA, SOUTH KOREA, NORTH KOREA, DOES. SAY VERIFY THE IDENTITY. IS THIS MR JORGE? CAN I TALK TO MR JORGE? RIGHT? SO A MORE SKILLFUL WAY TO HAVE STARTED THAT IS RING, RING. RING, RING. THE PERSON JUST HELLO OR HOLA OR WHATEVER. SPANISH. CORRECT. AND SO YOU WEREN'T TALKING TO? NEVER OPEN A FOLLOW UP CALL WITH "HI, AM I SPEAKING WITH JOHN?" (USE THIS SCRIPT INSTEAD) ASSUME IT'S JORGE, BUT I'M GONNA SAY THIS. UH, HEY JORGE. MATT EASTON, EASTON INSURANCE. A CHRISTIAN CALLED IN A FAVOUR AND WANTED ME TO REACH OUT TO YOU PERSONALLY. PAUSE. FULL STOP. CHRISTIAN HAD ASKED ME A FAVOUR AND WANTED TO READ. SO I'M SAYING WHO I AM. I'M SAYING MY POSITION IS. MATT EASTON, FOUNDER OF EASTON UNIVERSITY. MAD EASTON. UH, I RUN SALES FOR ACME INSURANCE. BLAH, BLАН, CHRISTIAN. AND IF YOU KNOW, CHRISTIAN'S YOUR SON OR HIS NEPHEW? WHAT WAS IT? HIS SON. GREAT. YOUR SON, CHRISTIAN HAD ASKED ME TO REACH OUT I KINDA CALLED IN A FAVOUR, ASKED ME TO REACH OUT TO YOU PERSONALLY. PAUSE. AT THAT POINT, WHOEVER IS NOT JORGE IS GONNA GO, THIS ISN'T JORGE. OH, I'M SORRY. MY BAD. CHRISTIAN HAD GIVEN IS THERE A BETTER NUMBER FOR OUT TO JORGE? YEAH, IT'S A BLAH BLAH BLAH. THE NUMBER. RIGHT. DON'T START SELLING THE PERSON WHO'S NOT THE PERSON. THIS COLUMN REGARDING? WELL, I WAS. AND BE HONEST, WORKSHOP WITH CHRISTIAN. SOME THINGS ON INSURANCE. I RUN THE AREA HERE, CHRISTIAN A PERSONAL FAVOUR IF I COULD IDEAS BY HIS FATHER. IS CHRISTIAN'S THE JORGE IS THE DAD, BOOM. YEAH, WELL, OUT HIS NUMBER. GOT IT. MAKES SENSE. UH, WHAT'S A GOOD NEXT STEP? UH, EMAIL HIM. GOD, I'M CONFUSED CAUSE CHRISTIAN WANTED ME TO CALL HIM, BUT I'M HAPPY AN EMAIL? RIGHT. AND THEN JUST WORK THAT WAY. THE MINUTE THAT ARE YOU THIS OR ARE YOU THAT? AND THEN WE SAYING THINGS LIKE I'VE GOT AN GAME CHANGER FOR YOU. BLAH BLAH BLAH IT'S NOT THE PERSON WE CALLED, IT JUST GOES SO I WANT THAT IN THE FUTURE. MAKE SURE YOU'RE NOT VERIFYING THEIR IDENTITY. SENSE? PERFECT. AND THEN WAS JORGE, WHICH IT WASN'T. PERMISSION TO USE. AND I DON'T SPANISH TRANSLATION ON THIS, YOU PERMISSION TO USE THESE TWO WORDS IN A NOT A SARCASTIC WAY. AND THE TWO WORDS ARE, I'M CONFUSED. RIGHT. LISTEN TO THE DIFFERENCE. COULD JUST HAVE AND I'VE GOT GAME CHANGER FOR YOUR FIRM. AND CHRISTIAN WAS VERSUS JORGE'S LIKE, MAN, YOU MFERS CALLING ME. YOU SAID HE USED VERY COLOURFUL LANGUAGE. STOP CALLING ME WAS JORGE, NOT CHRISTIAN. RIGHT. A STEP BACK I'M CONFUSED. BECAUSE CHRISTIAN HAD CALLED IN A FAVOUR AND ASKED ME TO REACH OUT TO YOU PERSONALLY. I DON'T LIKE TAKING CALLS LIKE THIS. GOT IT. THE IT SEEMS LIKE I'VE OFFENDED YOU HERE. THE LAST THING DO IS UPSET YOU. WHAT'S, WHAT'S A GOOD NEXT STEP? AND YOU'RE GONNA THERE LIKE, LET'S JUST WALK CHRISTIAN. OR IF THEY STILL GO THAT WORST WAY. RIGHT. GOT IT. WHAT'S A GOOD I DON'T KNOW. ME ANYMORE. PERFECT. I'LL REACH TO CHRISTIAN. AND I'M AGAIN, I'M REALLY SORRY I BOTHERED YOU. DO ME THIS FAVOUR? YEAH, SURE. WHAT IS IT? WHEN YOU TALK WILL YOU LET CHRISTIAN KNOW THAT I DID FOLLOW CAUSE I A PERSONAL FAVOUR TO TALK TO THE LOT. CHRISTIAN IS VERY IMPORTANT TO. MY RELATIONSHIP WITH CHRISTIAN. THE LAST THING THINKING IS, HEY, I I WANT YOU. I'M ASKING YOU FOR A FAVOUR. CAN YOU HELP MY FATHER IN CHRISTIAN THINKING THAT I BLEW YOU OFF? YEAH, SURE. LET CHRISTIAN KNOW. AND LISTEN TO HOW THAT'S GONNA GO. BE CALL CHRISTIAN YO, THIS GUY REALLY GREAT. TALKING TO ALEX. I'M SORRY. ALEX. IT IS IN WE JUST, UH, NO, NO PROBLEM. IT. RIGHT? WE CAN'T FORCE THINGS. BUT WHAT YOU ALSO CANNOT DO IS ASSUME SOMEBODY'S IDENTITY.