Hook

The Power of Moments
Their other posts in the index, biggest breakout first.
STITCH INCOMING Found myself clearing appetizers from a... So I'm a huge sucker for customer experience design mainly in hospitality So the way that when you go to a restaurant or a hotel they have these small little details that make your experience so much better Like when you go to Carbone and they give you all the free appetizers before Or when you're on a Southwest flight and the flight attendant makes a bunch of jokes Even down to when you go to your favorite hotel and has a very specific smell that you only relate to that hotel Yeah those things are all very much intentional If you also are really interested in that stuff you should check out this book the Power of Moments by Chip and Dan Heath Pretty much talks about how you can manufacture experiences like this in your everyday life or in your business Super underrated and highly recommended