Loading video…
All breakouts
Insurance Agent Services
3.3Talking Head
Hook
"I'M NOT COMFORTABLE GIVING YOU MY INFORMATION" WATCH THIS
@hava.thornton
20.5K followers · usually 1.4K views a post
Views
4.6K
Likes
214
Comments
3
Shares
7
Selling · Agency / Service
Why it worked
The creator effectively reframes a common client objection into an opportunity to build trust by demonstrating transparency and expertise. By sharing her own credentials and explaining the 'why' behind needing personal information, she positions herself as a helpful authority rather than a threat.
Summary
The speaker addresses the common objection of clients being uncomfortable sharing personal information, like their Medicare number. As a licensed insurance agent, she explains that she needs this information to help them, and by providing her own credentials and explaining the necessity, she aims to build trust and overcome their hesitation.
Structure
- 1Client expresses discomfort sharing information
- 2Speaker acknowledges and validates the concern
- 3Speaker explains her role as a licensed agent
- 4Speaker offers her credentials as proof of legitimacy
- 5Speaker reiterates the need for information to help
Product placement
Medicare card: This is a government-issued card that contains personal information for healthcare purposes. It appears on screen and is discussed by the speaker. Removing it would change the context of the conversation about protecting personal information. It acts as a prop and a topic of discussion.
National Producer Number: This is a number assigned to licensed insurance agents. It is mentioned by the speaker as proof of their legitimacy. Removing it would change the speaker's argument about their trustworthiness.
Original caption
Most reps hear that and back off. But that's not a no, it's a not enough proof yet. Two different problems and only one of them closes. 💅 Watch the pattern: ✅ Agree with them first. No "but" right away. ✅ Go further than they did. Tell them they SHOULD protect their info. Now you're not the threat. ✅ Hand over credentials they didn't even ask for. Volunteering proof is what people with nothing to hide do. ✅ Tie it back to the reason they called you. ✅ Then ask again. Calm. Same tone. No apology voice. 🎯 That last part is everything. If you sound guilty for asking, they'll believe there's something to feel guilty about. ✨ Save this for the next one. 📌 #objectionhandling #salestraining #womeninsales #salestips #phonesales
More from @hava.thornton
Their other posts in the index, biggest breakout first.
