Walmart employee SHOUTED AT US

@rental.cashflow

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SoundTikTok sound · original sound - rental.cashflow

Why it worked

The video likely resonated with viewers due to the relatable frustration of dealing with customer service issues and the unexpected conflict with a Walmart employee. The creator's direct appeal for opinions also encourages engagement.

Summary

The creator returned a defective lawn mower to Walmart, but encountered issues with the process. An employee yelled at them for having gas and oil in the mower, leading to a messy attempt to empty it. Another employee eventually allowed the return, but the first employee confronted them again, causing further distress.

Structure

1Purchased a defective lawn mower
2Attempted to return it, encountering issues with gas/oil
3Employee yelled at the creator for the gas/oil
4Another employee allowed the return
5The first employee confronted the creator again
6Creator questions who is in the wrong

Product placement

Walmart (store): APPEARS - a retail store, removing it would change what happens in the video. Walmart.com (website): ACTS - the website where the product was purchased, removing it would change what happens in the video. (lawn mower brand name not visible or spoken): ACTS - a product that is purchased and then returned, removing it would change what happens in the video.

Call to action

Help me understand. What do you guys think?

Original caption

Bringing this one back up from last year. I still thought the whole interaction was very poorly handled. We also purchased a zero return from Lowe's last year, and the sales associate drove it right out of the store. So, gas can be kept inside as well. Help me understand. What do you guys think? ##walmartfinds##returns##walmartplus

More from @rental.cashflow

On-screen text

Walmart employee SHOUTED AT US Your return is in progress We've provided instructions for your return in your order details and email. Return barcode and instructions Show this to the associate at the Customer Service desk Return to store instructions Pack all items in one box and bring it to the customer service desk. No Box? We will pack it for you in-store. Show return barcode. You're all set! Return complete. Okay

Transcript

So I just returned a brand new but defective 300 dollar lawn mower from Walmart.com. But on my second time using it, white smoke started pouring out of the side. Then it idled really slow and wouldn't mow anymore. So I processed a return through the app. And these are the instructions I got. Pack all items in one box and bring it to the customer service desk. No Box? We will pack it for you in-store. No problem. We'll pack it up for you in-store. I didn't have the box anymore, so I did what it said last night and brought it in. But when we got to the customer service desk, the guy working there was angry with us because there was still gas and oil in it. He treated me like I was stupid into that they could not accept it like that. So because the closest Walmart is 30 minutes from our house, we went back out to the truck and dumped all of the oil and gas into a coffee cup we had. And yes, a little bit spilled on the side of the mower. But we did the best that we could. After this, we went back inside with it. And another girl who was working there let us return it. Then after that, we did the rest of our shopping. But then as we go to leave, this first guy who treated me like I was dumb came up to my wife and I and started yelling at me. He said that there was gas everywhere and treated me like I was a criminal. And that they could lose their jobs because of me. But I'm just curious what you guys think? Am I in the wrong as a customer for not knowing this stuff ahead of time and properly returning it into the store? Or is Walmart in the wrong for how they treated me?